Reliable & Proactive: Individualized Operational Services

Demands on the operation of your IT processes are continuously increasing. Services previously running during normal working hours only, are now in demand around the clock. Yet your operating team was not composed to meet all these new expectations. At the same time, budgets decrease. ConSol gets your IT operations up to speed, ready to cope with current and future challenges. Our experienced specialists will take on operations of your IT landscape. Whether in its entire scope or just some sectors – you determine the tasks you would like to place in our care. The Aridox Remote Operations Center (ROC) provides you with individual state-of-the-art IT operations:

From virtualization/OS/cloud level to middleware and applications to entire IT landscapes, also in heterogeneous environments. With extended monitoring and alerts tailored to your applications, we ensure maximum availability of your IT services. Proactive and according to recognized standards, 24/7 if you wish. On request we also take care of the manufacturer and supplier management, including communication as Single Point of Contact (SPoC). This way we can keep things running smoothly. Anytime, without compromise.

On Alert for You. Round the Clock.

In accordance with the SLA, you will be able to rely on trusted, qualified contacts speaking your language, as well as on high-quality IT operations close to you. Up to 24/7.

Field-tested – from M to XL

Benefit from our best practices! Aridox experts derive their knowledge from more than three decades of project experience across all sectors – in medium-sized companies as well as in DAX corporations and other heavyweights.

Certified Processes

You can always rely on Aridox: Our processes are ISO 9001 and ISO 27001 certified and we are continuously working to improve them – making us a strong partner in all aspects of your IT infrastructure.

Customized with Flexible SLAs

You determine the scope of services you want our team to provide for you: You determine service level, priorities and response times individually, thus controlling costs at all times.

Calculable Costs

You pay exactly what we have agreed on in the scope of services. This transparency is the basis for any trusting cooperation. And you will also benefit from a long-term planning security.

Comprehensive

Whether with applications or with infrastructure, we will operate your IT to its full extent – including performance analysis and optimization, monitoring and much more.

Our Offer in Detail

Your IT Department Can Rely on Our Managed Services:

Operational ServicesManaged ServicesIT Support
Predefined SLAs
Custom-designed SLAs
Proactive Problem Management
Automatic Alerts
Performance Monitoring
Single Point of Contact
Operational Responsibility
Reliability
Monthly Service Meetings
Web Access to Service Status
Capacity Planning
Monitoring of Application-specific Connectors
Access to Expert Knowledge
Security
24/7

Increase Service Quality and Make Costs Calculable

Our shared service encompasses standardized operation of server systems, storage solutions, backups, databases, OpenShift services through to network operation – with service packages for both on-premises solutions and common cloud environments. This portfolio increases you service quality, your flexibility and it reduces operating costs. Maintenance, operation, and further development of your systems are in safe hands with our experienced engineers; because Aridox’s greatest asset are technical specialists and all-rounders for Linux / Unix / Windows, for the application servers JBoss, Glassfish and Oracle Weblogic, for almost all databases (MS SQL, Oracle, PostGres and Progress, My SQL / Maria DB), as well as for monitoring, automation of operational topics and much more. With state-of-the-art monitoring we take care of your business continuity and solve problems proactively. So that you, your employees, and your management can focus on your core business, being sure that things are running smoothly – at calculable costs.